To validate your InStyler warranty, please fill in your information in the register warranty form. 

Returns Policy

Novellia UK Limited (“Novellia”) values its relationship with its customers, and offers a return policy for products purchased directly from it. Under this policy, a purchaser may return to Novellia, within the applicable return policy period, products purchased directly from Novellia for a credit or a refund of the purchase price actually paid, less shipping and handling fees previously charged to the purchaser. No credit will be given for shipping and handling fees previously charged.

Unless you have a separate agreement with Novellia, all products purchased directly from Novellia may be returned within fourteen (14) days from the date on the bottom of the shipper label for a credit or a refund of the purchase price actually paid, less shipping and handling fees previously charged.

To return the products, you must contact Novellia and receive a Credit Return Authorisation Number within the return policy period. You must receive a Credit Return Authorisation Number in order to return the products. Call 0330 123 9101 to receive your Credit Return Authorisation Number.

You must ship the products within five (5) days of the date you receive the Credit Return Authorisation Number. You must:

  • Ship back the product and all accompanying components to Novellia. Credit for partial returns may be less than purchase price paid.
  • Return the products in the original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment to you.
  • Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
  • Mark the outside of your return shipping box with your Credit Return Authorisation Number and your first and last name in clearly printed letters.

No credit will be given unless the product is returned. No credit will be given and no return will be accepted if a Credit Return Authorisation Number is not requested within the return policy period. No credit will be given and no return will be accepted if the products are not returned within five (5) days of the date you receive the Credit Return Authorisation Number. In addition, any returned products that are shipped more than five (5) days after the date on which you receive the Credit Return Authorisation Number will be rejected and returned to you.

Warranty

Novellia UK Limited (“Novellia” or “the company”) extends this limited warranty to the original retail purchaser (“the consumer”) of the InStyler.

LIMITED ONE (1) YEAR WARRANTY:

The InStyler and its parts are warranted against manufacturer defects for one (1) year from the date of purchase. This limited warranty only covers the items specifically listed above for the period specified. If the warranty registration card is not completed and returned to the company at the time of the original sale, the consumer must provide proof of purchase with any warranty claim.

EXCLUSIONS:

Excluded from this limited warranty are damages to the InStyler caused by unreasonable or unintended use, abuse or neglect. Also excluded is damage from ordinary wear and tear.

VOIDING OF LIMITED WARRANTY

The following occurrences or conditions will void the limited warranty: (1) use for commercial purposes; (2) failure to use the InStyler according to the company’s specifications and instructions including, without limitation, safety instructions and warnings; (3) failure to properly clean and maintain the InStyler as stated in the manual; and (4) transfer or assignment of this warranty.

SOLE REMEDY

The sole remedy under this limited warranty is repair or replacement, at the company’s discretion, of the InStyler® or part(s) deemed to be defective. “Repair” or “replacement” will mean providing the labour and materials necessary, at no cost to the consumer, to repair or replace defective part(s) or replace, at the company’s discretion, the InStyler.

HOW TO MAKE A WARRANTY CLAIM:

To present a claim under this limited warranty, call the telephone number below to receive a return authorisation, and then send the product with the return authorisation to: Novellia UK Limited – PO Box 724, Altrincham, WA15 5BJ.

Customer services: 0330 123 9101

DISCLAIMER

The warranty in this document is the only warranty on the InStyler. The company makes no other warranty of any kind, express or implied. All implied warranties or merchantability and fitness for a particular purpose which exceed the obligation or time limits stated in this warranty are hereby disclaimed by the company and excluded from this warranty.

The consumer and the company expressly agree that repair or replacement of the InStyler or the defective part(s) is the exclusive and sole remedy of the consumer. The company makes no other representation or warranty of any kind, and no representative, employee or distributor or dealer of the company has the authority to make or imply any representation, promise or agreement which in any way varies the terms of this limited warranty.

Novellia UK Ltd
Customer Services Number: 0330 123 9101
PO Box 724, Altrincham, WA15 5BJ