Security & Privacy

Privacy promise

Your privacy is of the utmost importance to us, and we will never give your personal details to any outside company for mailing or marketing purposes.

When you buy from our website, we have to collect certain personal information from you (for example: your name, email address, payment address and card details). All this information is held on secure servers. Novellia UK Limited complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as completely confidential.

To give you the best and most efficient service, we use reputable third-party banking and distribution institutions to handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All these organisations are under strict obligation to keep your personal information private.

Transaction security

We realise how important it is to store any information that you provide as securely as possible, and Novellia UK maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

When a page is secure, ‘https’ will replace the ‘http’ at the front of the website address in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.


Phishers trick people into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We will never ask you to send any personal details via email. If we require such details, we will ask you to contact us by phone. Should you receive an email claiming to be from Novellia UK Limited requesting this kind of information, please do not respond but let us know.


Cookies are tiny text files stored on your computer when you visit certain web pages. Novellia UK uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at Novellia UK Limited, you need to have all cookies enabled.